AI

The commonly called AI is actually the abbreviation of Artificial Intelligence, and the name clearly expresses its meaning. The definition of artificial intelligence is actually a computer program written “manually” to simulate human “intelligence” behavior, including “audio recognition, visual recognition” that simulates human senses, and “reasoning decision-making, understanding and learning” of the brain. For instance, actions such as “move, action control” and other actions.

The figure of AI function has flooded our lives. It can be seen everywhere in transportation, entertainment, medical treatment, etc. As an award-winning digital agency in Hong Kong, we have applied AI technologies in multiple projects. 

OCR

OCR stands for Optical Character Recognition. It converses images of typed, handwritten or printed text into machine-encoded text. In addition to the speech recognition, image recognition and natural language processing, and the application of artificial intelligence, OCR’s intelligent text recognition is also widely used in society.

We, as an experienced digital agency, develop OCR technology with high accuracy for our clients. The technology is important not only for data entry of business documents but also for information extraction. It is widely adopted in Fintech and eBanking solutions to enhance a hassle-free customer experience. 

The OCR software has a set of text databases. After extracting text features, it compares the features with the database for recognition, and then finds the logical and closest text. It can be outputted to any required format such as txt, doc, exl, etc. for saving.

Our OCR software benefits your businesses with:

OCR Helps You Achieves higher Productivity

Our OCR software facilitates quicker data retrieval when required. We channelized the employee’s time and effort required to put in for extracting relevant data to focus on core activities. 

OCR Helps You Eliminates data extraction cost

Opting for OCR will help you to cut down the human cost on hiring professionals to carry out data extraction. Our OCR software also helps in trimming various other costs, such as copying, printing, shipping, etc. Therefore, OCR eliminates the cost of misplaced or lost documents and offers higher savings in the form of reclaimed office space, or any other usage.

OCR Helps You Elevates accuracy

Our OCR software is an automated data entry tools designed to reduce errors and inaccuracies, resulting in efficient data entry. Besides, problems like data loss can also be successfully tackled by OCR data entry. As there is no manpower involved, the issues such as keying in wrong information accidentally or otherwise can be eliminated.

OCR Helps You Increased Your Storage Space

OCR can scan, document, and catalogue information from enterprise-wide paper documents. This simply means that the data can now be stored in an electronic format in servers, eradicating the need for maintaining huge paper files. In this way, OCR data entry serves as one of the best tools to implement “Paperless” approach across the organization.

OCR Helps You Provide Superior Data Security

We understand that data security is of utmost importance for you. Papers can be misplaced, stolen, or destroyed by natural elements such as moisture, pests, and fire. However, this is not the case with data that is scanned, analyzed, and stored in digital formats. Furthermore, the access to these digital documents can also be minimized to prevent mishandling of the digitized data.

OCR Helps You 100% Text-searchable Documents

One of the huge advantages of our OCR data processing is that it makes the digitized documents completely text searchable. This helps you to quickly lookup numbers, addresses, names, and various other parameters that differentiate the document being searched.

OCR Improves Customer Service Massively

If you are a service-oriented business model with inbound contact centers, or call centers, you may realize that you often provide information that your customers seek by quickly accessing certain personal or order-related information of the customers to process their requests. Quick data accessibility becomes extremely important in such cases. OCR helps in systematically storing and retrieving the documents digitally at blazing speeds. With this, the waiting time is drastically reduced for the customers, thereby improving their customer experience and your service quality, which is utmost important in today’s business world.

OCR Makes Documents Editable

Scanned documents need to be edited most of the time, particularly when some information must be updated. Our OCR software converts data to any preferred formats such as Word, etc., which can be easily edited. This can be of great help when there are contents which have to be constantly updated or regularly changed.

OCR Helps in Disaster Recovery

Disaster recovery is one of the major benefits of using our OCR software for data entry. When data is stored electronically in secure servers and distributed systems, it remains safe even under emergency situations. When there are sudden fire breakouts or natural calamity, the digitized data can be quickly retrieved to ensure business continuity.

Our projects using OCR: DBS Omni Mobile App, Li Ka Shing Foundation “Crunch Time Instant Relief Fund”

Machine Learning

Machine learning involves training machines to recognize operating modes through samples, rather than programming with specific rules. In other words, machine learning is a kind of weak artificial intelligence (narrow AI), which obtains complex functions (or samples) from data to learn to create algorithms (or a set of rules), and uses it to make predictions.

The beauty of our machine learning is that it can learn independently. Our ML system can be saved and used for future development of your business without rewriting the code. This is a very convenient and powerful tool.

Machine learning can be implemented in various applications too. In our previous projects, for example, we make use of machine learning to approve loan applications as fast as 15 seconds with no bias rejections. We truly believe that machine learning will be a trendy technology to be applied in digital solutions for different industries.

Our projects using machine learning: Zero Finance X-Wallet

Facial Recognition

Facial recognition is a technology of biometric authentication. Our facial recognition technology developed with the foundation of “Technology has always been based on human nature.” Since “face” is the easiest feature to recognize “human nature’, gender, race, age, mood, and even physical condition can be “digitized” and then used. 

The use of facial recognition technology has flourished and become a part of daily life. It can be applied to different industries, such as online payments and security checks. Facial recognition technology has been adopted extensively in many of  our mobile app project, to make it faster for users to get through some difficult processes and advocate a hassle-free customer experience. 

Our projects using facial recognition: Zero Finance X-Wallet

EKYC

EKYC stands for electronic-Know Your Customer. It is an authentication process to identify and verify the identity and address of customers electronically. In order to verify the user identify, eKYC process usually consists of multiple checks in order to provide an accurate result. Most of our eKYC projects are related to banking & fintech products. 

Credit card application / loan application is one of the applications of EKYC in the fintech world. When a user is applying for a credit card / loan through an online platform or app, they are not required to show up at the bank in order to get the credit card / loan approved. Instead, they can undergo EKYC to get this thing done. Firstly, they will scan their HKID with some required movement in our mobile app in order to let the robots understand that it is a real HKID card. Then, in order to identify the applicant is the same person in HKID, a camera will be triggered to perform facial recognition for verifications. In this way, our system can ensure the applicant is a real person (instead of a picture) and the same person as the one shown in HKID. For most banking and finance procedures, they will need to check the credit score of the applicant before granting the loan / approving the credit card to the applicants. Therefore, our OCR technology can read the information marked on the HKID card instead of asking your users to write anything. The credit score of the user will be generated automatically for a quick application.  

There are many advantages of adopting an EKYC solution. EKYC does not only simplify identity validation processing time and improve user experience but also satisfy industry regulations and lower your company’s operation cost. Therefore, expensive labour cost can now shift to a cheaper machine cost. 

Our projects using facial recognition: MSIG mobile app, Zero Finance X-Wallet

Automation Test

The major goal of CICD automation is to break down integration and deployment into smaller parts to reduce integration and deployment risks. It helps developers to catch bugs earlier and speed up release cycles. With automation, small updates are continuously delivered to users with minimal associated risks.

Our automation testing uses other independent software to automatically execute tests, compare actual results with expectations, and generate test reports. The test automation can automatically perform some repetitive but necessary testing tasks. It is also possible to complete tests that are almost impossible to complete manually. For continuous delivery and continuous integration development methods, test automation is essential.

Our automated software testing technology can overcome many problems of traditional testing technology. It is based on a set of rigorous testing rules and evaluation standards, with a complete automated testing process. Therefore, it can avoid test omissions caused by human inertial thinking, and can also reduce human errors caused by tedious and repetitive work in manual testing, which is more reliable.

Our project implemented automation test: Mobile apps and web platforms of DBS Bank (Hong Kong) Limited